SNOOZE FACEBOOK MESSENGER CODE

A Conversation Opened or a Channel event can be triggered with a reference and the reference code will be stored with the event. References include tracking different links placed in different Channels or tying a Channel user to a session or account in an external app. It is possible to trigger an event with a reference on supported Channels (Facebook, WhatsApp). Event when a visitor navigates to a different page (Web Chat).User Unnassigned by Workflow Automation.

User Unassigned by Close Conversation (Legacy).Message History will also keep track of important events, such as when a conversation was closed and by which source. Please refer to this table on the coverage of each Channel. Some messaging channels have limited coverage of message statuses. Bear in mind that Reply-To Context is only applicable to incoming messages. When a Contact replies to one of your messages, the Messages Module will indicate the exact message they are referring to for context. The message sender indicates how the message was sent. Refer to Message Status for more information on the different message statuses. The metadata consists of the message's sender and its status with a timestamp. When you hover over a message, the message metadata will be shown in a callout. When a Contact is selected from the Contact List, their conversation history, inclusive of Message Metadata and Conversation Events, will load here. This is where you can view, draft and compose messages to communicate with Contacts. To add a new Contact, click on the +Add Contact icon next to the Contact Sort, Search & Filter search bar. Add a ContactĪgents can add individual Contacts from the Messages Module. If you need a find a specific Contact or conversation quickly, use the search bar at the top.

The initial or User avatar on the bottom right indicates which User this contact is assigned to. The arrow indicates if the most recent message was outgoing or incoming. The date on the top right of the Contact record shows the last message sent or received. If there are unread messages, there will be a count highlighted in a blue box besides the Contact's name. The small round logo located at the bottom right of the Contact List item indicates which messaging channel the Contact originated from. If the Contact does not have an open conversation, a green checked logo will show. The small round logo located at the bottom right of the avatar indicates the status of the Contact. By default, the Contact List is filtered by Open Contacts and sorted by Newest Message first. Selecting a ContactĪny action related to Contacts starts with Contact selection. Custom Inboxes have to be manually refreshed by clicking the refresh button on the “Last updated X time ago” banner at the top of the Contact List. Standard and Team Inboxes refresh in real-time when a new inbox is selected or a new message is received. The Contact List shown is based on the selected inbox.

Unassigned: Shows conversations that haven’t been assigned.įor unsearchable contact fields, use filters to find the desired Contacts.

Mine: Shows Contacts and conversations assigned to the User only.

All: Shows all conversations on the platform.

There are 3 displays within the Standard Inbox: There are 3 possible inboxes to choose from: The Inbox Sidebar is where you can search for an inbox or select your preferred inbox view. This module can be accessed from the side navigation menu under the menu item, Messages.

Contact Assignment and Closing a Conversation.

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